As part of a staff direction I brought to council to enhance by-law enforcement service in Burlington, an external answering service has now been retained to take customer inquiries and or requests for service on weekends and after hours. This is the first phase of by-law service enhancement where residents connect to an individual, rather than automated service.
How it will work:
When a call comes into the Building Division by-law enforcement section after hours, at 905-335-7731, the caller will be connected with a “live” person to take their request for service.
All calls will be referred to the building division mailbox where a customer service representative will create a building enforcement call for service file the next business day. This will ensure requests are processed quickly and assigned to a by-law enforcement officer for investigation.
This service enhancement began April 4. The call service runs 4:30 pm until 8:30 am, Monday to Friday, and all day Saturday and Sunday.
Non-urgent calls for service can be filed online at: building@Burlington.ca
The desired second phase of the by-law enhancement service will be to have an enforcement officer on “standby” to respond to urgent or emergency calls only. Further details on the transition to the second phase will follow shortly.